F.A.Q. (Frequently Asked Questions)
This page provides extensive support information for our services, plans and system manuals.
Q: How long time usually take to have my server online?
We guarantee that all our standard VPS configurations will be set up within 1 business day. Longer setup times may include server custom configurations and payment approval time.
Q: Do you provide Uptime guarantee?
Yes, we guarantee a 99.9% uptime excluding scheduled maintenances in sum of no more than 2 hours per month with prior notifications.
Q: Where can I get ISP Manager user manuals?
Additional information can be found in wiki system:
ISP Manager
VDS Manager
Q: Will I have superuser/root access at my VPS/dedicated server?
Yes, on all VPS Plans and Dedicated servers you will have full root access.
Q: Who will manage my server?
By default all VPS/servers are unmanaged, that means you have root access and responsible for your server. In other case if you sign for system administration package we will manage your VPS/server and will care for all aspects of it’s security and stability.
Q: What kind of content can I host?
You can host any content you like unless it legal, also please have a look to our T.O.S. and Privacy policy for more detailed information.
Q: What server management software can I use?
With each offer for VPS and dedicated plans you can choose ISP Manager Lite software which can be provided for you with installation service.
Q: Can I upgrade my VPS to dedicated server?
Yes, exactly you can. Just contact us for this procedure and we’ll process it. Migration is free for our customers.
Q: How can I get support?
You can directly contact our technical support with ticket system for support issues you need assistance with. We will provide the answers and assistance.